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Navigating the complex landscape of the National Disability Insurance Scheme (NDIS) can be challenging. Support Coordination has always been a cornerstone in making this journey easier for participants…and since 2017, it’s been our bread and butter at CoAbility. But while traditional, in-person support coordination remains standard, the embrace of telehealth during COVID ushered in a new era for healthcare and NDIS service delivery. Virtual Support Coordination is not just a trend; it’s a transformation that is advantageous in multiple ways.

Your Personal Expert, Virtually

With Virtual Support Coordination, you’re not getting a watered-down version of the service; you’re getting the same dedicated expertise tailored to your unique needs. Your Support Coordinator remains just as qualified, diligent, and skilled in helping you make informed, person-centred decisions. The relationship-building aspect, a vital component of effective support coordination, is maintained. You still get to know your Support Coordinator and build a great working relationship thanks to secure video conferencing tools, regular check-ins, and real-time messaging. The rapport is genuine, even if the meeting room is digital.

No Travel, No Fuss

One of the most immediate benefits of Virtual Support Coordination is the elimination of travel time and associated non-labour costs. Not only does this make the service more efficient, but it also translates to cost savings that can get you a few extra hours of coordination. You’re effectively stretching your NDIS plan further without compromising the quality of service you receive.

Flexibility and Convenience

Telehealth offers unparalleled convenience. You can communicate with your Support Coordinator without leaving the comfort of your home or office, a beneficial aspect for those who may find travel physically or emotionally taxing. Scheduling becomes easier, too. Virtual meetings can often be set up with shorter notice, providing you with quicker responses to urgent needs.

Geographic Barriers, Eliminated

Virtual Support Coordination is a game-changer for NDIS participants who reside in remote or rural areas, where specialised services may be sparse. Your pool of potential Support Coordinators is now unrestricted by geography, broadening your options and access to specialised skill sets that may not be available locally.

Enhancing Continuity of Service

Unexpected life events or challenges…like a pandemic, don’t have to disrupt your NDIS journey. Virtual Support Coordination ensures that your services continue seamlessly. The medium may be different, but the mission remains to empower you to achieve your goals.

Safety and Comfort

Some of us, for whatever reason, don’t like to have people in our personal space, and that’s no issue with a Support Coordinator who Zooms into your home rather than rocking up on the doorstep. Virtual Support Coordination offers a safe way to receive high-quality NDIS guidance without compromising your health…or your mental health.

Embracing Technology for Better Outcomes

The tech-savvy will appreciate the online tools often accompanying Virtual Support Coordination, from interactive goal-setting platforms to digital progress tracking. These tools make the coordination process more interactive and empower you with data to better understand your journey.

Virtual Support Coordination is not merely an alternative to traditional methods; it’s an innovation that brings unique advantages. From cost efficiency and geographical freedom to safety and continuity, going virtual is a compelling option for those navigating the NDIS landscape. And because CoAbility has always run our teams virtually, rather than working out of a centralised office, our team are virtual meeting experts.

Whether you’re tech-savvy or just looking for a more flexible way to manage your NDIS plan, Virtual Support Coordination is the future you didn’t know you needed.

To get in touch with our friendly team and to learn more, call us on 1800 262 245 or visit We’d love to chat and help you envision how virtual Support Coordination could give you more control over life and your NDIS journey.

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