Our Story

Tired of watching other organisations drag their feet when it came to embracing the NDIS we decided to start our own service to see if we could improve the NDIS experience for our customers.
We began concentrating on providing one service - Support Coordination, and doing it well.

From late 2017 we have consistently refined what we offer our customers. We have grown from a micro-business (sole trader) to a company with over 50 staff who have served almost 1000 satisfied customers.

2018 was a year of consolidation. We ironed out some bugs and developed our processes, building our team of amazingly talented, dedicated and passionate professionals. We worked hard to achieve our certification and ensure that we were offering a service we could be proud of.

2019 is shaping up to be our year for diversifying. Knowing that some areas and communities are not well catered for, we have broadened our service offering to provide Direct Support to the LGBT+ community, through CoAbility Support and we are currently working on our strategy for expanding further afield into areas that lack sufficient supports.

Our belief that providing quality services and building genuinely authentic connections vastly improves a participants NDIS journey is the backbone of everything we do and ensures that CoAbility's future remains BRIGHT!

Our Story
Our Mission

Our Mission

Together, we strive to build respectful relationships with the people who access our services so that we can provide them with quality, flexible and responsive supports that promote independence and build their capacity to realise their full potential and live the life they choose.

Our Vision

A society where everyone is valued and respected for who they are regardless of their ability, race, religion, gender or sexuality. Where they are given the opportunity to fully participate in their community and live their best life.

Our Vision

Our Values


We love what we do and are passionate about the people we serve, the communities we work in and the company we work for


We respect people for who they are and learn from each other’s knowledge, skill and experience as fellow individuals on this journey of life


We are honest, ethical and fair in all our activities. We keep our word, deliver on our promises and acknowledge our mistakes. 


We value and embrace the uniqueness of all people and cultures. Human is the only label we see.


Our aim is to exceed expectations and take pride in everything we do. We focus on providing high quality service to achieve the best results.

Innovative Solutions

We embrace new ideas as we try to ‘find the yes’! We reward creativity and flexibility, and revel in smart solutions

Meet Our Team

Each member of our team is hand chosen because of their skills, values and desire to make support coordination a quality experience for all NDIS participants.

Management Team

Joanne Luscombe

Operations Manager

Amber Ericksen

Regional Manager - Inner and Outer Gippsland Regions

Amber Ericksen is the Regional Manager of our growing Gippsland Team.

With over 20 years experience in the Disability and Community Services sectors and as a parent of a child on the Autism Spectrum, Amber is a strong advocate for the rights of children and adults with disability.

Ambers experience is vast and varied. Trained in ABA therapy, with years of experience assisting people to understand and manage complex behaviours, she is passionate about sharing her knowledge with parents to help make their journey navigating a tricky system easier.

Amber's listening and thinking 'outside the box' problem-solving skills make her a natural Team Leader and brilliant Support Coordinator.

Having worked in both team and individual settings, she is a big believer of leading by example, sharing knowledge and empowering staff to succeed and grow. Her passion for helping people live the life they choose makes her a perfect match for CoAbility.


Maggie Abdelmalak

Team Leader - Specialist Support Coordination

Maggie Abdelmalak is the Team Leader of our growing Specialist Support Coordination Team.

After graduating as a Social Worker in 2001, Maggie quickly went on to forge a path in the community health field. Working in the inner suburbs of Melbourne she gained invaluable experience in refugee health and multi-disciplinary diversity teams. She learnt to collaborate and coordinate across disciplines and develop treatment plans that were holistic and person-centred across all (dis)abilities.

Over the years, Maggie learnt that good communication and trust were the key to good outcomes and that a ‘one size fits all’ model just doesn't work. Listening to the details of her client's stories and the things that are meaningful to them enabled her to see and understand what it was they needed from her and their services.

For the last few years, Maggie has been using her experience and knowledge of complex physical and psychosocial health to provide Specialist Support Coordination to NDIS participants.

CoAbility's Specialist Support Coordination Team is growing and thriving under Maggie's expert supervision. Our joint passion and dedication to Diversity in all forms is what makes outcomes happen!

Paula Mueller

Team Leader - Bayside Peninsula, Southern and Western Regions

Paulette Kelly

Acting Team Leader - East, Outer East and Northern Regions

Paulette Kelly is the Acting Team Leader for our East, Outer East and Northern Teams.

With over 30 years experience supporting and advocating for people with disabilities Paulette is a consummate professional when it comes to achieving outcomes for people living with disabilities.

For the last 18 months Paulette has turned her hand at the role of Support Coordination. First with Nadrasca and now with CoAbility, Paulette feels privileged to work with people who are using the NDIS to navigate their own way to achieving outcomes they never thought possible.

Paulette joined us at CoAbility when she saw the platform we give our Support Coordinators to provide truly individualised support to our clients. Her desire to support people to meet their goals and maybe make a dream or two come true, aligned well with our values.

Operations Team

Jenine Ellis

Jenine Ellis


Hi! I’m Jenine Ellis, CEO of CoAbility.

I have been in the Disability sector for over 12 years, predominantly working with people with physical disabilities and degenerative neurological conditions. My mother was disabled in the last years of her life, which helped me see things in the industry a little differently.

I started off as a support worker way back when, and steadily moved up the ranks in disability services. The one constant throughout this journey has been my focus on enabling clients to achieve their chosen outcomes.

I believe in the NDIS and the reform it is bringing to the disability sector, however, I think it needs passionate people involved on the ground level to make it work.

I founded CoAbility as a response to the need for independent Support Coordinators in Victoria.
Many organisations are providing Support Coordination as part of their wider service offering. However, conflict of interest is proving to be a real issue as they direct clients back to their own services time and again, effectively limiting the clients choice and control.

As the founder of an independent Support Coordination provider, I want to ensure that we use our expertise to build the capacity of our clients by connecting them to services, supports or community networks that are right for them.

The idea of Support Coordination fits perfectly with my person-centred philosophy and values. So basically, every day I get to do what I love, ensuring people can get the support they need to maximise their potential.

Cath Ellis

Cath Ellis


Hi, I'm Cath!

I've surrounding myself with all things learning for over a decade. I prides myself on my diversity of skills including eLearning design and development, video, web and graphic design.

Founding Cath Ellis Learning Design in 2013, my main strength is bringing multiple creative services together to create a seamless, cohesive and holistic offering to the learning sector.

Cath Ellis Learning Design and CoAbility recently won the following three LearnX Impact Awards for the CoAbility Induction:
- Platinum (Best New eLearning Adopter Project)
- Gold (Best eLearning on a Budget)
- Finalist (Best Induction/Onboarding Project)


Sarah Irwin

Business Development Manager

Sarah Irwin is our Business Development Manager. Her and her team of NDIS Administration Officers look after all client intake, allocations and assess whether more coordinators are needed in a specific area.

Sarah has over 10 years of experience working at Bulleen Heights School where she supported children with Autism in the classroom. However, her diagnosis of Multiple Sclerosis in 2017 meant that her role in the classroom would not be viable into the future. So through MS, Bulleen Heights' loss became CoAbility's gain!

Sarah's no-nonsense, 'get in there and get the job done' attitude means that CoAbility rarely has a waiting list and is able to begin supporting clients, usually within a week of their referral.

If you see Sarah's smiling face pop up at one of the many expos we attend please be sure to say hi!


Hollie Ryan

HR & Accounts Manager

Marie Hampton

Marie Hampton

NDIS Administration Officer

Rayan Dehaine

NDIS Administration Officer

Happiness Consultants


Senior Happiness Consultant

Loves running after balls.


Happiness Consultant

Always stealing clothes out of the dirty laundry basket.


Junior Happiness Consultant

Loves a belly rub.

Working with you to achieve your goals!

Discover how CoAbility can help you bring your NDIS plan to life and connect you to supports who will help you achieve your goals!