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Specialist Support Coordination

Guiding You Through Life’s Complexities

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About Specialist Support Coordination

Specialist Support Coordination is a higher level of Support Coordination. It is a time-limited service designed to assist you with more complex needs.

Our Specialist Support Coordinators work with you to manage and coordinate complexities and challenges in your life and support environment, ensuring you receive the best support to achieve your goals.

An illustration showcasing a woman leading a group of CoAbility Support Coordinators.

Who We Are

We are a team of highly experienced Specialist Support Coordinators located across Victoria, South Australia, and New South Wales.

While we have Support Coordinators in these states, face-to-face visits may not always be possible. However, our team are experts in remote and virtual Specialist Support Coordination, ensuring you receive the highest level of support no matter where you are.

Our specialists are tertiary-qualified allied health, social work, or psychology professionals with extensive experience working within multidisciplinary teams. Our diverse backgrounds and experience allow us to connect with and understand your unique needs, delivering personalised support in a way that works best for you.

Level 3: Specialised Support Coordination

If you are funded for Level 3 Specialised Support Coordination, we can help you:

Identify and understand the barriers impacting your ability to access, use, and maintain supports.
Find and implement solutions to overcome these barriers.
Establish a process to address these barriers, prioritising immediate needs and necessary supports.
Identify a broad network of funded and non-funded supports that can help you use your plan effectively.
Design a service plan ensuring all services work cohesively to help you pursue your goals.
Establish processes for communication, cooperation, and collaboration within your support network.
Help you, your family, and carers resolve issues and unexpected situations.
Ensure consistent delivery of services and access to relevant supports during a crisis or unplanned event.

Our Difference

Personalised Approach

We take the time to get to know you, your unique goals, challenges and any barriers to your support.

Expert Team

Our Specialists are highly qualified and experienced in complex case management.

Crisis Management

We are equipped to handle crises effectively, providing immediate support and developing strategies to mitigate risks.

Complex Needs Assessment

We conduct thorough assessments to identify and address the multifaceted needs and barriers you face.

Integrated Support Plans

We create comprehensive support plans that integrate various services, ensuring all your needs are met seamlessly.

Regular Check-ins

Frequent communication with you, your team and your providers ensures everything stays on track.

Action Plans

We craft personalised action plans and support you in executing them.

Transparent Reporting

We keep everything transparent and up-to-date by regularly reporting your progress to the NDIS.

Reassessment Preparation

We thoroughly prepare you for plan reassessments, ensuring you’re ready for the next steps.

Independent Advice

We offer unbiased and independent advice to help you make informed decisions.

Specialist Network

Our extensive network of specialists allows us to connect you with the best possible supports and resources.

Capacity Building

We focus on building your capacity to manage your supports independently, fostering long-term success.

How to Get Started

1

Reach Out

Contact us via our enquiry form, phone, or email to express your interest in Specialist Support Coordination. Alternatively, you can ask your LAC to send us a referral.
2

Initial Consultation

We’ll get in touch to learn more about your needs and goals. This helps us understand how we can best support you.
3

Paperwork & Next Steps

If you’d like to proceed, we’ll send you the necessary documents, including consent forms and a service agreement.
4

NDIS Endorsement

Once you've chosen to work with us, you’ll need to endorse CoAbility as your Specialist Support Coordinator with the NDIS. When we receive confirmation, we can officially get started.
5

Intake & Planning

We’ll conduct a detailed intake assessment to tailor our support to your specific needs.
6

Getting Started

Your dedicated Specialist Support Coordinator will be assigned and will reach out to schedule your first meeting.

FAQs

What's the difference between a support coordinator and a specialist support coordinator?

A support coordinator assists you in implementing your NDIS plan, helping you build a strong network of connections, and proactively planning with you to respond to unplanned events and achieve your goals. They focus on capacity building, ensuring you have the necessary supports in place and understand how to use your NDIS funding effectively.

A specialist support coordinator provides the highest level of support coordination. They possess additional expertise to address specific complexities or barriers that may be present in your life. This role is designed for participants with more intensive or complex needs, requiring a deeper level of support and intervention. Specialist support coordinators are skilled in managing high-risk situations, coordinating with multiple services, and providing targeted support to navigate challenges effectively.

Can I have a Support Coordinator AND a Specialist Support Coordinator?

Yes, you can! Unless your NDIS funding is stated, you will be able to use your budget flexibly between the two services. This means you can have a dedicated team working together to support you in achieving your goals.

How much does Support Coordination cost?

Since July 2022, the NDIS has set the hourly rate for Support Coordination in metropolitan areas at $100.14. The rate for Specialist Support Coordination has been maintained at $190.54.

Who can access Specialist Support Coordination services?

Specialised Support Coordination is an NDIS-funded service and is allocated to plans on a case-by-case basis. When you’re working with your planner to develop your NDIS plan, talk to them about the assistance you need to implement your plan and make it work for you.

You might benefit from a Specialised Support Coordinator if you:

  • Are from a culturally and linguistically diverse (CALD) background
  • Identify as Aboriginal and/or Torres Strait Islander
  • Display behaviours of concern (also known as challenging behaviours)
  • Have complex medical needs or require mental health support
  • Are experiencing homelessness, or are at risk of homelessness
  • Are in hospital because of barriers to you moving back into the community
  • Live in a rural area without many providers or support workers available
  • Are involved with the criminal justice system

Alternatively, if you don’t have Specialised Support Coordination funded in your plan, we offer it as a fee-for-service offering. Give us a call, and we can talk you through what that would look like.

How do I endorse CoAbility as my Specialist Support Coordination provider?

Before we can start providing Support Coordination services, you need to endorse CoAbility as your Support Coordination provider with the NDIS. This endorsement ensures we can officially deliver and bill for your Support Coordination services.

Why is endorsement important?

  • It allows us to start working with you without delays.
  • It ensures CoAbility is recorded as your Specialist Support Coordination provider in your NDIS plan.
  • It adds us to your ‘My Providers’ list with the NDIS.

How do I endorse CoAbility?

Option 1: Call the NDIA

  • Dial the NDIA National Call Centre at 1800 800 110.
  • Provide your NDIS details.
  • Request to endorse CoAbility as your Specialist Support Coordination provider.
  • Quote our NDIS registration number: 4050032210.
  • Ensure the endorsement is confirmed, then notify us.

Option 2: Speak with Your NDIS Contact

  • Contact your Local Area Coordinator (LAC) or NDIS Planner.
  • Request their assistance to update your Specialist Support Coordination provider to CoAbility.
  • Ensure they confirm the update with you.
  • Final Step: Once our endorsement as your Specialist Support Coordinator is confirmed, notify CoAbility so we can start working with you.

Option 3: Endorse CoAbility During Your NDIS Planning Meeting
If you’re going into a new planning or plan review meeting, you can endorse CoAbility as your Specialist Support Coordination provider on the spot.

  • Tell your NDIS Planner or Local Area Coordinator (LAC) that you chose CoAbility as your Specialist Support Coordination provider.
  • Give them our NDIS registration number: 4050032210.
  • Ask them to confirm that they have recorded CoAbility as your Specialist Support Coordination provider in your plan.
  • Final Step: Notify CoAbility once our endorsement is confirmed so we can start working with you.
  • Tip: Take our contact details with you to your planning meeting to make the process smooth: 1800 262 245 | hello@coability.com.au
Endorsement Form