We have a responsibility to provide services to participants in a safe manner, and take steps to prevent harm abuse and neglect. We understand that certain incidents can impact the health, safety or wellbeing of people with disability.
We strive to minimise the risk of incidents (including near misses), but if they do occur, we have an incident management system to record, investigate and manage incidents in connection with providing our services to you.
If you decide to use our services, your service agreement with CoAbility will inform you that we have an incident management process in place.
We have developed our incident management system based on guidelines produced by the NDIS Quality and Safeguards Commission and the National Disability Insurance Scheme (Incident and Reportable Incidents) Rules 2018.