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Support Coordination

Empowering Your NDIS Journey

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About Support Coordination

Support Coordination is an NDIS-funded service designed to connect you with the help you need to reach your goals. 

To put it simply, your CoAbility Support Coordinator will work with you to build your skills to understand, implement, and use your plan in a way that works for you. 

Support Coordination: a group of people standing around a puzzle, providing assistance and guidance.

Who We Are

We are a team of expert Support Coordinators based in Victoria, South Australia, and New South Wales, providing high-quality support coordination services across Australia.

While we have Support Coordinators in these states, face-to-face visits may not always be possible. However, our team are specialists in remote and virtual Support Coordination, ensuring you receive expert guidance and support no matter where you are.

Our diverse backgrounds and experience mean we can connect with and understand your unique needs, delivering personalised support in a way that works best for you.

Level 2: Coordination of Supports

If you are funded for Level 2 Support Coordination, we can help you:

Identify and evaluate different services that align with your needs
Find services that provide the best value and meet your individual requirements
Obtain quotes and clarify service agreements and payment options
Respond to crises or challenging situations
Link you with advocacy services or help you build your self-advocacy skills
Understand and manage NDIS jargon and processes
Monitor your progress towards your goals to ensure your services are meeting your needs
Build your capacity and get on track to achieving your goals
Request a plan review if your plan does not meet your needs
Review and refine your goals prior to your NDIS plan review

Our Difference

Personalised Approach

We take the time to get to know you and understand your unique goals.

Regular Check-ins

Regular check-ins with you and your providers ensure that everything stays on track.

Reassessment Preparation

We prepare you thoroughly for plan reassessment, ensuring you’re ready for the next steps.

Action Plans

We craft personalised action plans and support you in executing them.

Transparent Reporting

We report your progress to the NDIS, keeping everything transparent and up-to-date

Independent Advice

We offer unbiased and truly independent advice to help you make informed decisions.

How to Get Started

1

Reach Out

Contact us via our enquiry form, phone, or email to express your interest in Support Coordination. Alternatively, you can ask your LAC to send us a referral.
2

Initial Consultation

We’ll get in touch to learn more about your needs and goals. This helps us understand how we can best support you.
3

Paperwork & Next Steps

If you’d like to proceed, we’ll send you the necessary documents, including consent forms and a service agreement.
4

NDIS Endorsement

Once you've chosen to work with us, you’ll need to endorse CoAbility as your Support Coordinator with the NDIS. When we receive confirmation, we can officially get started.
5

Intake & Planning

We’ll conduct a detailed intake assessment to tailor our support to your specific needs.
6

Getting Started

Your dedicated Support Coordinator will be assigned and will reach out to schedule your first meeting.

FAQs

What's the difference between a support coordinator and a specialist support coordinator?

A support coordinator assists you in implementing your NDIS plan, helping you build a strong network of connections, and proactively planning with you to respond to unplanned events and achieve your goals. They focus on capacity building, ensuring you have the necessary supports in place and understand how to use your NDIS funding effectively.

A specialist support coordinator provides the highest level of support coordination. They possess additional expertise to address specific complexities or barriers that may be present in your life. This role is designed for participants with more intensive or complex needs, requiring a deeper level of support and intervention. Specialist support coordinators are skilled in managing high-risk situations, coordinating with multiple services, and providing targeted support to navigate challenges effectively.

Can I have a Support Coordinator AND a Specialist Support Coordinator?

Yes, you can! Unless your NDIS funding is stated, you will be able to use your budget flexibly between the two services. This means you can have a dedicated team working together to support you in achieving your goals.

How much does Support Coordination cost?

Since July 2022, the NDIS has set the hourly rate for Support Coordination in metropolitan areas at $100.14. The rate for Specialist Support Coordination has been maintained at $190.54.

Who can access Support Coordination services?

Support Coordination is an NDIS-funded service and is allocated to plans on a case-by-case basis. When you’re working with your planner to develop your NDIS plan, talk to them about the assistance you need to implement your plan and make it work for you.

You may get Support Coordination funding added to your plan if:

  • You need to develop your skills and confidence to navigate the NDIS independently. This is called capacity building, and it’s the ultimate aim of Support Coordination.
  • You don’t have an informal support network with the time and knowledge to help you find and connect with service providers; these are usually family members with the time and capacity to help you.
  • You are likely to benefit from having a support coordinator.
  • You are new to the NDIS and receiving your first plan or going through a significant life change and need assistance.

Alternatively, if you don’t have Support Coordination funded in your plan, we offer it as a fee-for-service offering. Give us a call, and we can talk you through what that would look like.

How do I endorse CoAbility as my Support Coordination provider?

Before we can start providing Support Coordination services, you need to endorse CoAbility as your Support Coordination provider with the NDIS. This endorsement ensures we can officially deliver and bill for your Support Coordination services.

Why is endorsement important?

  • It allows us to start working with you without delays.
  • It ensures CoAbility is recorded as your Support Coordination provider in your NDIS plan.
  • It adds us to your ‘My Providers’ list with the NDIS.

How do I endorse CoAbility?

Option 1: Call the NDIA

  • Dial the NDIA National Call Centre at 1800 800 110.
  • Provide your NDIS details.
  • Request to endorse CoAbility as your Support Coordination provider.
  • Quote our NDIS registration number: 4050032210.
  • Ensure the endorsement is confirmed, then notify us.

Option 2: Speak with Your NDIS Contact

  • Contact your Local Area Coordinator (LAC) or NDIS Planner.
  • Request their assistance to update your Support Coordination provider to CoAbility.
  • Ensure they confirm the update with you.
  • Final Step: Once our endorsement as your Support Coordinator is confirmed, notify CoAbility so we can start working with you.

Option 3: Endorse CoAbility During Your NDIS Planning Meeting
If you’re going into a new planning or plan review meeting, you can endorse CoAbility as your Support Coordination provider on the spot.

  • Tell your NDIS Planner or Local Area Coordinator (LAC) that you chose CoAbility as your Support Coordination provider.
  • Give them our NDIS registration number: 4050032210.
  • Ask them to confirm that they have recorded CoAbility as your Support Coordination provider in your plan.
  • Final Step: Notify CoAbility once our endorsement is confirmed so we can start working with you.
  • Tip: Take our contact details with you to your planning meeting to make the process smooth: 1800 262 245 | hello@coability.com.au
Endorsement Form