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Support Coordination

Empowering Your NDIS Journey

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About Support Coordination

Support Coordination is an NDIS-funded service designed to connect you with the help you need to reach your goals. 

To put it simply, your CoAbility Support Coordinator will work with you to build your skills to understand, implement, and use your plan in a way that works for you. 

Support Coordination: a group of people standing around a puzzle, providing assistance and guidance.

Who We Are

We are a team of expert Support Coordinators located across Victoria, South Australia, and Queensland.

Our diverse backgrounds ensure that we have someone on the team who can connect with, understand, and support you and your individual needs.

Beyond our local communities, we provide expert support nationwide through our tailored remote Support Coordination services.

Level 2: Coordination of Supports

If you are funded for Level 2 Support Coordination, we can help you:

Identify and evaluate different services that align with your needs
Find services that provide the best value and meet your individual requirements
Obtain quotes and clarify service agreements and payment options
Respond to crises or challenging situations
Link you with advocacy services or help you build your self-advocacy skills
Understand and manage NDIS jargon and processes
Monitor your progress towards your goals to ensure your services are meeting your needs
Build your capacity and get on track to achieving your goals
Request a plan review if your plan does not meet your needs
Review and refine your goals prior to your NDIS plan review

Our Difference

Personalised Approach

We take the time to get to know you and understand your unique goals.

Regular Check-ins

Regular check-ins with you and your providers ensure that everything stays on track.

Reassessment Preparation

We prepare you thoroughly for plan reassessment, ensuring you’re ready for the next steps.

Action Plans

We craft personalised action plans and support you in executing them.

Transparent Reporting

We report your progress to the NDIS, keeping everything transparent and up-to-date

Independent Advice

We offer unbiased and truly independent advice to help you make informed decisions.

How to Get Started

1

Contact Us

Reach out via our enquiry form, phone, or email to express your interest in our Support Coordination service. Or, ask your LAC to send us a referral.
2

Initial Consultation

We call you (or respond to your email) to gather preliminary information about your needs and goals. This helps us understand how best to support you.
3

Documentation

If you would like more information or would like to proceed, we will send you the necessary documents, including consent forms, service agreements, and any other relevant paperwork.
4

Assessment

We'll conduct a thorough intake assessment to tailor our services to your unique situation.
5

Support Coordination Begins

Your Support Coordinator will be allocated and will reach out to schedule your first meeting.

FAQs

What's the difference between a support coordinator and a specialist support coordinator?

A support coordinator assists you in implementing your NDIS plan, helping you build a strong network of connections, and proactively planning with you to respond to unplanned events and achieve your goals. They focus on capacity building, ensuring you have the necessary supports in place and understand how to use your NDIS funding effectively.

A specialist support coordinator provides the highest level of support coordination. They possess additional expertise to address specific complexities or barriers that may be present in your life. This role is designed for participants with more intensive or complex needs, requiring a deeper level of support and intervention. Specialist support coordinators are skilled in managing high-risk situations, coordinating with multiple services, and providing targeted support to navigate challenges effectively.

Can I have a Support Coordinator AND a Specialist Support Coordinator?

Yes, you can! Unless your NDIS funding is stated, you will be able to use your budget flexibly between the two services. This means you can have a dedicated team working together to support you in achieving your goals.

How much does Support Coordination cost?

Since July 2022, the NDIS has set the hourly rate for Support Coordination in metropolitan areas at $100.14. The rate for Specialist Support Coordination has been maintained at $190.54.

Who can access Support Coordination services?

Support Coordination is an NDIS-funded service and is allocated to plans on a case-by-case basis. When you’re working with your planner to develop your NDIS plan, talk to them about the assistance you need to implement your plan and make it work for you.

You may get Support Coordination funding added to your plan if:

  • You need to develop your skills and confidence to navigate the NDIS independently. This is called capacity building, and it’s the ultimate aim of Support Coordination.
  • You don’t have an informal support network with the time and knowledge to help you find and connect with service providers; these are usually family members with the time and capacity to help you.
  • You are likely to benefit from having a support coordinator.
  • You are new to the NDIS and receiving your first plan or going through a significant life change and need assistance.

Alternatively, if you don’t have Support Coordination funded in your plan, we offer it as a fee-for-service offering. Give us a call, and we can talk you through what that would look like.