Skip to main content

Specialist Support Coordination

Guiding You Through Life’s Complexities

Learn MoreRequest Service

About Specialist Support Coordination

Specialist Support Coordination is a higher level of Support Coordination. It is a time-limited service designed to assist you with more complex needs.

Our Specialist Support Coordinators work with you to manage and coordinate complexities and challenges in your life and support environment, ensuring you receive the best support to achieve your goals.

An illustration showcasing a woman leading a group of CoAbility Support Coordinators.

Who We Are

We are a team of highly experienced Specialist Support Coordinators located across Victoria, South Australia, and Queensland.

Our specialists are tertiary-qualified allied health, social work, or psychology professionals who excel at working within multidisciplinary teams. Our diverse backgrounds ensure we have someone on the team who can connect with, understand, and support you and your needs.

Beyond our local communities, we provide expert support nationwide through our tailored remote Specialist Support Coordination services.

Level 3: Specialised Support Coordination

If you are funded for Level 3 Specialised Support Coordination, we can help you:

Identify and understand the barriers impacting your ability to access, use, and maintain supports.
Find and implement solutions to overcome these barriers.
Establish a process to address these barriers, prioritising immediate needs and necessary supports.
Identify a broad network of funded and non-funded supports that can help you use your plan effectively.
Design a service plan ensuring all services work cohesively to help you pursue your goals.
Establish processes for communication, cooperation, and collaboration within your support network.
Help you, your family, and carers resolve issues and unexpected situations.
Ensure consistent delivery of services and access to relevant supports during a crisis or unplanned event.

Our Difference

Personalised Approach

We take the time to get to know you, your unique goals, challenges and any barriers to your support.

Expert Team

Our Specialists are highly qualified and experienced in complex case management.

Crisis Management

We are equipped to handle crises effectively, providing immediate support and developing strategies to mitigate risks.

Complex Needs Assessment

We conduct thorough assessments to identify and address the multifaceted needs and barriers you face.

Integrated Support Plans

We create comprehensive support plans that integrate various services, ensuring all your needs are met seamlessly.

Regular Check-ins

Frequent communication with you, your team and your providers ensures everything stays on track.

Action Plans

We craft personalised action plans and support you in executing them.

Transparent Reporting

We keep everything transparent and up-to-date by regularly reporting your progress to the NDIS.

Reassessment Preparation

We thoroughly prepare you for plan reassessments, ensuring you’re ready for the next steps.

Independent Advice

We offer unbiased and independent advice to help you make informed decisions.

Specialist Network

Our extensive network of specialists allows us to connect you with the best possible supports and resources.

Capacity Building

We focus on building your capacity to manage your supports independently, fostering long-term success.

How to Get Started

1

Contact Us

Reach out via our enquiry form, phone, or email to express your interest in Specialist Support Coordination. Or ask your LAC or SC to send us a referral.
2

Initial Consultation

We'll schedule an initial phone chat to get an understanding of your needs and goals, and how we can support you.
3

Documentation

If you would like more information or would like to proceed, we will send you the necessary documents, including consent forms, service agreements, and any other relevant paperwork.
4

Intake Assessments

We'll conduct a thorough intake assessment to tailor our services to your unique situation.
5

Support Coordination Begins

Your Specialist Support Coordinator will be allocated and will reach out to schedule your first meeting.

FAQs

What's the difference between a support coordinator and a specialist support coordinator?

A support coordinator assists you in implementing your NDIS plan, helping you build a strong network of connections, and proactively planning with you to respond to unplanned events and achieve your goals. They focus on capacity building, ensuring you have the necessary supports in place and understand how to use your NDIS funding effectively.

A specialist support coordinator provides the highest level of support coordination. They possess additional expertise to address specific complexities or barriers that may be present in your life. This role is designed for participants with more intensive or complex needs, requiring a deeper level of support and intervention. Specialist support coordinators are skilled in managing high-risk situations, coordinating with multiple services, and providing targeted support to navigate challenges effectively.

Can I have a Support Coordinator AND a Specialist Support Coordinator?

Yes, you can! Unless your NDIS funding is stated, you will be able to use your budget flexibly between the two services. This means you can have a dedicated team working together to support you in achieving your goals.

How much does Support Coordination cost?

Since July 2022, the NDIS has set the hourly rate for Support Coordination in metropolitan areas at $100.14. The rate for Specialist Support Coordination has been maintained at $190.54.

Who can access Specialist Support Coordination services?

Specialised Support Coordination is an NDIS-funded service and is allocated to plans on a case-by-case basis. When you’re working with your planner to develop your NDIS plan, talk to them about the assistance you need to implement your plan and make it work for you.

You might benefit from a Specialised Support Coordinator if you:

  • Are from a culturally and linguistically diverse (CALD) background
  • Identify as Aboriginal and/or Torres Strait Islander
  • Display behaviours of concern (also known as challenging behaviours)
  • Have complex medical needs or require mental health support
  • Are experiencing homelessness, or are at risk of homelessness
  • Are in hospital because of barriers to you moving back into the community
  • Live in a rural area without many providers or support workers available
  • Are involved with the criminal justice system

Alternatively, if you don’t have Specialised Support Coordination funded in your plan, we offer it as a fee-for-service offering. Give us a call, and we can talk you through what that would look like.