At CoAbility, we want to hear what you have to say; whether it’s to provide feedback, celebrate something with a compliment or tell us you are not happy with the service you’re getting.
Every piece of feedback allows us to continually improve our service to you.
You can provide us with feedback, by using our digital form.
If you provide us with an email address, it can automatically send you a copy of the feedback you’ve shared with us.
This form allows you to provide feedback, compliment or make a complaint to CoAbility.
Longer term, your feedback allows CoAbility to improve as a business – positive change which benefits other participants, their families, friends, carers, advocates, service providers and our community as a whole.
A Complaint:
There are many ways you can get in touch. The best way is by using the CoAbility Feedback, Compliments and Complaint form. By using this form, you’re provided the option to receive a written record of your feedback.
The Feedback, Compliments and Complaint form allows you to lodge your feedback, compliment or complaint anonymously.
Additionally, you can:
There are other people you can talk to:
Tell us what you aren’t happy about.
We will acknowledge your complaint within 48 hours.
Look into the issue and find out what went wrong.
We will be fair and transparent in our investigation.
Let you know the outcome within 5 – 28 days and keep you updated during the process.
Ensure you understand the process and the outcome…and what you can do if you disagree.
Make sure you are not negatively impacted by making a complaint or its outcome.
Coability acknowledges the Traditional Owners and Custodians of the lands on which we work and pays our respect to Elders past and present.
We welcome all cultures, all religions, all colours, all beliefs, all ages, all sizes, all types, all people.
© 2024 CoAbility. | ABN 48 624 188 049 | NDIS Registration #4050032210
