Support Coordinators, are you thinking about your next move?
You’ve built your reputation on values, connection, and quality—and so have we.
At CoAbility, we partner with experienced Support Coordinators who want to work with flexibility, purpose, and the right support behind them.
At CoAbility, we’re all about building genuine connections. We’ve had contractors working under our umbrella since we registered with the NDIS, so we know how to offer genuine flexibility without leaving you to figure it out on your own. We’ve created a space where contractors feel supported, valued, and truly part of something.
Small Team, Big Impact
We don’t believe in big, complicated management structures. Our leadership team is lean, approachable, and focused on what matters—getting things done and supporting our team. We don’t get stuck in red tape or endless approvals.
We’ve Walked in Your Shoes
Our leadership team brings over 40 years of combined experience in the disability support sector. We’re not corporate, we don’t have bankers or backers—we’re grassroots all the way and proud of it. We’re all hands on deck, including jumping into client work to make sure our participants and our team get the support they need.
What’s in it for you? Glad you asked!
These are just some of the reasons
people love being part of the CoAbility team.
100% Remote Work Model
Remote work isn’t just a perk—it’s how we work. Every day!
No Arbitrary KPIs
But we do expect around 80% of your hours to be billable.
NDIS Compliance and Registration
We’ve got the registration and compliance sorted, so you don’t have to.
Fair and Competitive Rates
Our contractor rates are inclusive of statutory superannuation.
Proven Digital Systems
We’ve got reliable, easy-to-use systems—no spreadsheets required.
Stability and Longevity
We’ve been doing this for nearly 8 years. We’ve built something that lasts.
As a contractor with CoAbility,
you’ll work within our guidelines to ensure
we stay compliant with our NDIS registration.
Your responsibilities will include:
Caseload Management
Prioritise and manage your caseload efficiently to ensure timely, participant-focused service delivery.
Participant Empowerment
Support participants to build capacity, develop self-advocacy skills, and increase their ability to manage their supports independently.
NDIS Plan Implementation
Assist participants in understanding their plan, connecting with providers, setting up service agreements, and managing budget use.
Outcome Tracking & Review Preparation
Support participants to reflect on current supports and prepare for plan reviews by tracking outcomes and identifying new goals.
Consistent Participant Engagement
Maintain regular, meaningful contact with each participant on your caseload — at minimum, every two weeks — or more frequently for higher-risk participants.
Collaborative Support Planning
Work with participants, families, and providers to co-design support plans that reflect NDIS goals and individual strengths.
Timely Record Keeping
Accurately document all billable and non-billable activity in our CRM by the close of business on the day of service.
Referral and Resource Navigation
Identify and connect participants with appropriate supports across funded, mainstream, and informal networks.
Crisis Management
Respond promptly and professionally to participant crisis situations, including complaints and incident reporting.
Quality and Compliance
Follow CoAbility’s policies and procedures, the NDIS Code of Conduct, and all relevant legislation and practice standards.
Administrative Accuracy
Ensure all data, documentation, and billing are accurate, complete, and submitted on time to enable smooth service delivery.
Team Participation
Be an active part of the team: attend supervision, participate in team meetings, and contribute to a positive, inclusive culture.
Professional Boundaries & Ethics
Maintain professional boundaries and act with integrity and respect in all CoAbility-related interactions, including with participants, colleagues, and stakeholders.
You’ll need to meet a set of baseline requirements. These are in place to protect everyone—ensuring you’re covered, we remain compliant, and participants receive safe, high-quality support under the NDIS.
Qualifications & Experience
- Relevant tertiary qualification (e.g., Social Work, Occupational Therapy, Community Services)
-
Minimum two years of NDIS Support Coordination, case management, or transferable experience
NDIS Worker Requirements
- NDIS Worker Screening Check
- Working With Children Check
- NDIS Worker Orientation Module ‘Quality, Safety and You’ orientation module
Contractor Essentials
- Australian Business Number (ABN)
- Public Liability and Professional Indemnity Insurance
- Full Australian working rights
- 100 Points of current identification
CoAbility Requirements
- Valid Driver’s Licence
- Comprehensively insured, reliable motor vehicle
- Reliable mobile phone
- Device (laptop or computer)
- Stable internet connection
- Proficiency in using digital systems and technologies
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