Our Story

We established CoAbility in the middle of 2017 as a direct result of the need for independent Support Coordination providers in Victoria.
At CoAbility we believe that quality, independent Support Coordination can vastly improve a participants NDIS journey. By connecting our clients with carefully chosen support providers who fit with their needs, we are building genuinely authentic connections with excellent results across the board.

Our Story
Our Mission

Our Mission

Our Mission is simple. To build capacity where needed and provide the connections required for people to get the most out of their NDIS plan and live the life they choose.

Our Vision

CoAbility believes in the NDIS and this belief pushes us to make Support Coordination the keystone to getting the most out of each plan that we work with. Our clients can trust that they are getting individualised support when they engage CoAbility.

Our Vision

Our Values


We love what we do and are passionate about the success of our connections.


We treat others with the dignity and respect that we would like to receive.


We will not compromise our standards or yours.


We value and embrace the uniqueness of all people and cultures. Human is the only label we see.


We focus on providing the best service, to achieve the best results. We are always ready to embrace creativity and innovation to achieve excellence.


All feedback, whether positive or negative, is valued and used to improve CoAbility and the service we provide.

Meet Our Team

Each member of our team is hand chosen because of their skills, values and desire to make support coordination a quality experience for all NDIS participants.

Management Team

Joanne Luscombe

Operations Manager


Maggie Abdelmalak

Team Leader

Hi there, my name is Maggie Abdelmalak and I am an Independent Support Coordinator/Specialist Support Coordinator with CoAbility.

After graduating as a social worker in 2001, I spent the following 14 years working in community health in the inner suburbs of Melbourne. I worked in the generalist casework/counselling team, refugee health and multi-disciplinary diversity teams. I learnt to collaborate and coordinate across disciplines and develop treatment plans that were holistic and person-centred across all (dis)abilities.

Over the years, I learnt that good communication and trust is the key to good outcomes, and that it isn’t a ‘one size fits all’ model. I like to listen to your story and the things that are meaningful to you.

After I said goodbye to community health, I became an NDIS Support Coordinator/Specialist Support Coordinator in 2016 due to my experience and knowledge working with complex physical and psycho-social health. CoAbility is now a great choice for me as an Independent Support Coordinator due to their passion working within the diversity space.

Amber Ericksen

Team Leader

Hi, I’m Amber Ericksen and I am an independent Support Coordinator at CoAbility.

I have worked in the disability and community services sector for over 18 years. I began working in disability after my son was diagnosed with autism, as I wanted to share my knowledge and provide support to parents of children with a disability. I wanted to make navigating the disability system easier for people experiencing it for the first time.

I have worked in a variety of roles, alongside both children and adults with a disability and their families. I have experience in respite and recreational services, behaviour management, foster care, funding, parenting groups and complex case management, as well as being a caregiver to teenagers with a disability who are residing in out of home care. I have also taught Disability and Community Services courses at TAFE.

I believe in working with clients to provide support and empowerment and believe my strengths include being person focussed, being a good listener and thinking “outside the box” when it comes to problem-solving.

I joined CoAbility as an independent support coordinator to be part of a great team; everyone involved with the business is in it for the right reasons and our combined experience makes for an incredible team.

I am passionate about the NDIS and the opportunities that it can create for each individual person. I am a strong advocate for people living the life that they choose.

Paula Mueller

Team Leader

Operations Team

Jenine Ellis

Jenine Ellis


Hi! I’m Jenine Ellis, CEO of CoAbility.

I have been in the Disability sector for over 12 years, predominantly working with people with physical disabilities and degenerative neurological conditions. My mother was disabled in the last years of her life, which helped me see things in the industry a little differently.

I started off as a support worker way back when, and steadily moved up the ranks in disability services. The one constant throughout this journey has been my focus on enabling clients to achieve their chosen outcomes.

I believe in the NDIS and the reform it is bringing to the disability sector, however, I think it needs passionate people involved on the ground level to make it work.

I founded CoAbility as a response to the need for independent Support Coordinators in Victoria.
Many organisations are providing Support Coordination as part of their wider service offering. However, conflict of interest is proving to be a real issue as they direct clients back to their own services time and again, effectively limiting the clients choice and control.

As the founder of an independent Support Coordination provider, I want to ensure that we use our expertise to build the capacity of our clients by connecting them to services, supports or community networks that are right for them.

The idea of Support Coordination fits perfectly with my person-centred philosophy and values. So basically, every day I get to do what I love, ensuring people can get the support they need to maximise their potential.

Cath Ellis

Cath Ellis


Hi, I'm Cath!

I've surrounding myself with all things learning for over a decade. I prides myself on my diversity of skills including eLearning design and development, video, web and graphic design.

Founding Cath Ellis Learning Design in 2013, my main strength is bringing multiple creative services together to create a seamless, cohesive and holistic offering to the learning sector.

Cath Ellis Learning Design and CoAbility recently won the following three LearnX Impact Awards for the CoAbility Induction:
- Platinum (Best New eLearning Adopter Project)
- Gold (Best eLearning on a Budget)
- Finalist (Best Induction/Onboarding Project)


Sarah Irwin

Business Development Manager


Hollie Ryan

HR & Accounts Manager

Louise Bugeja

Louise Bugeja

Quality Consultant

Hi. I am Louise and I’m a CoAbility Support Coordinator in the Western Region of Melbourne.

I have been in the disability and human services sector for over 20 years. I am person with very lived experience of disability and have fought my way through the maze of services and supports personally for a very long time. I am very passionate about self-advocacy and the rights of people with disability, and worked in the sector where I have been able to support and be a voice for those who have been unable to represent themselves.

From life and professional experience I know everybody is unique and have their own individual needs. Everybody has the right to be heard and to be able to access services and the community to have a fulfilling and rewarding life. I want to assist in ensuring this happens.

I joined CoAbility as I belief in their vision of ‘…making Support Coordination the keystone to getting the most out of each NDIS plan’ for our clients. Being with CoAbility is being a part of a team focused on providing a quality service, and being rewarded by seeing our clients achieve their goals.

Marie Hampton

Marie Hampton

NDIS Administration Officer

Happiness Consultants



Senior Happiness Consultant

Loves running after balls.


Junior Happiness Consultant

Always stealing clothes out of the dirty laundry basket.

Working with you to achieve your goals!

Discover how CoAbility can help you bring your NDIS plan to life and connect you to supports who will help you achieve your goals!